We take complaints seriously, whether they're about this Site or about a provider you were matched with through it. This page explains how to reach us and what to expect.
1. Two Kinds of Complaints
It's important to know which kind of issue you have, since we can only directly address one of them:
- Complaints about this Site — for example, a broken page, a technical issue with the quote form, a privacy concern, or an issue with how we handled your information. We can investigate and resolve these directly.
- Complaints about a matched provider's work — for example, a dispute over price, scheduling, workmanship, or property damage from a tree service job. As explained in our Terms & Conditions and Referral & Marketing Disclosure, providers in our network are independent businesses, not our employees or agents. We are not able to resolve, arbitrate, or compensate for disputes over work performed by a provider — that has to be handled directly with the provider, and if needed, through appropriate consumer channels (see Section 4 below).
2. How to File a Complaint
Call (405) 554-3740 or use our contact page. Please include:
- Your name and the best way to reach you
- Whether your complaint is about the Site itself or about a provider you were matched with
- A description of the issue, including relevant dates
- If applicable, the name of the provider involved
3. What We'll Do
For Site-related complaints, we'll look into the issue and respond as soon as reasonably possible. For provider-related complaints, we'll note the feedback — which may affect whether we continue working with that provider — but we can't act as a mediator in a contract dispute, issue a refund on a provider's behalf, or guarantee any specific outcome.
4. If You Need Further Recourse
For a serious dispute with a tree service provider (unresolved billing disputes, property damage, licensing or insurance concerns), you may want to contact the Oklahoma Attorney General's Consumer Protection Unit, your local Better Business Bureau, or, if appropriate, a private attorney. If you believe you were the victim of a licensing or insurance misrepresentation by a provider, you may also want to verify their status through applicable state or local licensing resources.
5. Contact Us
Call (405) 554-3740 or reach us through our contact page.
This page is a general template and hasn't been reviewed by an attorney. It's a reasonable starting point, but if this site handles real leads and provider relationships at any volume, it's worth having a licensed Oklahoma attorney review this policy (along with the other legal pages) before you rely on it.